O2 is having a huge data outage, effecting millions across the world
If you're on the O2 network, you'll have been experiencing problems using your mobile data on mobile phones, and tablets that support it and have a data plan on the O2 network.
This morning, users were also unable to make calls or texts. The service went to "No Service' or 'Emergency Calls Only', when we were checking devices on the O2 network. Mobile data issues still remain, though, meaning that people have had to wait to access internet services until they found a Wi-Fi hotspot, or at work or at home, for example.
In the UK, issues with the O2 network being down were first reported at about 05:30 this morning. (Thursday 6 December 2018)
Checking O2's coverage and network status page - status.o2.co.uk - also proved very difficult this morning. We were checking throughout the morning and on most occasions, we were unable to load the page, the page was not available, and it just kept crashing. Checking this afternoon and this evening, though, shows that it's now fully accessible again.
Now, voice (phone call) services have been resumed, it is just a matter of fixing O2's data issue. Although, O2 have said that customers were still able to make calls and send texts, others said otherwise, including us when we've been looking into this issue today.
O2 have not contacted customers, and of course, they found out via other news outlets and on social media. O2's Twitter account is full of customers all saying the same thing: when will this be fixed?
O2 has issued joint statement with Ericsson, its mobile network equipment supplier, and have said this major problem outage will be fixed by tomorrow morning.
Telefonica's (which own O2), CEO Mark Evans, has said:
"I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can.
We will continue to work with Ericsson, through the night, who have assured us that a full service will be restored for customers by the morning. We fully appreciate it’s been a poor experience and we are really sorry."
The CEO of Ericsson UK & Ireland, Marielle Lindgren, has also said:
"The cause of today’s network issue is in certain nodes in the core network resulting in network disturbances for a limited number of customers across the world, including in the UK. We have been working hard on resolving the UK data issue since early this morning. The faulty software that has caused these issues is being decommissioned. Our priority is to restore full data services on the network by tomorrow morning. Ericsson sincerely apologises to customers for the inconvenience caused."
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